Made To Order FAQ

Production on a Made-to-order item will range from 3 to 5 weeks. Production begins within 48hrs of you placing your order. This practice ensures that you receive a pair of shoes that is truly made for you. Every section hand-crafted, exclusively for you.

Typically, customizations and advanced artisan methods (i.e Patina Finishing) will require the full 4 weeks to produce your pair.

Despite the time consideration of your made-to-order shoes, you can rest assured your investment in quality and skill will pay off as you enjoy your perfect pair time and time again.

We will do our best to fulfill the above production time for all the orders, however, as a hand-made production process, our production line is subject to issues which are out of our control. Issues like stains or broken pairs while moulding the shoes, forces us to start the manufacturing process from the beginning.

In those cases, we promise to keep you informed, and try to finish the manufacturing as soon as possible.

On the unlikely event of not being able to produce your pair again from the beginning in a reasonable amount of time (i.e. Out of stock of a certain material) we will contact you immediately and offer an exchange or a full refund

Since this a made-to-order service, we do not allow to cancel or modify an order which has been placed and paid on our systems, since it will be automatically sent to production right away after the payment.

If you spot any error after submitting an order, please, send an email to our support team as soon as possible, to review your case individually

Bear in mind that right after you submit the payment, your order is automatically launched to production on the factory. Raw leather is hand-cut during the first 48 hours, and sole unit also starts to be manufactured. Production process continues until the pair is finished after 3-5 weeks.

If you would like to withdraw your order right after it has been placed, please, contact us immediately, and we will try to stop the production without incurring in any costs.

However, if you want to cancel an order that has already started production, you can still do it, however, bear in mind that there is a cancellation fee of 50-100 EUR, to account for used materials and labour work.

You will receive a full refund of the original paid amount, excluding the cancellation fee, including the shipping costs.

Sale items or purchases made with promotion / voucher codes will be refunded with in-store credit only.

Please note that colours on our website will vary slightly depending how your monitor is calibrated. We do our very best to make sure all our images are true to the actual product you are purchasing but we cannot guarantee a perfect match every time due to almost limitless variations in home monitor set ups.

Also, we work with natural materials (leather hides), each leather hide can vary and accept antiques creams/dyes differently, a slight colour variation may accrue, this is out of our control, we do our best to keep this as consistent as possible.

Please consult our online size chart for specific measurements. If you have any questions about the fit of a particular style or would like a recommendations, please contact one of our Style team members via email, chat, or phone.

We ship worldwide using UPS Express Worldwide and DHL. Please refer to the checkout form for a full list of available countries.

Once the order is finished we will usually pack and process the shipment in 24-48h. Your pair will be shipped from our factories in Spain.

Transit time depends on your country and postal code. The majority of the orders are delivered in about 3-4 days.

The associated shipping costs of an order are calculated and shown during the checkout and are based on the volume of the items on the cart and your shipping destination. UPS rates are obtained in real-time via API.

After entering your shipping information, you will be advised of the total shipping costs on the checkout page.

Yes, you can track your order from My Account, alternatively, we will send you an email with the UPS tracking number of the parcel. You can check shipping status on UPS.com

Yes, you are responsible for any customs, duties, and import taxes required but the customs agency of your country. Each country has different regulations regarding taxes and duties.